Reference

Legal Terms That Work for You

Our legal framework covers how your account is governed, what rights you hold, and how transactions via bKash, Nagad, and Rocket are handled. Access and eligibility depend on your local law and the regions where our services are available.

Account RightsPayment PolicyData ProtectionJurisdiction ClarityFair Use Terms
bajibet Legal Terms That Work for You
GET POLICY HELP

Reach Us on Legal or Account Questions

If something in our terms is unclear, or you want to raise a complaint about an account action, our support team is available through live chat and email. For payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you contact us — it speeds up resolution.

Team online

Live Chat

Available directly from your account dashboard. Start a chat session and our team will connect you to a policy or account specialist.

Email Support

Send queries to our support address listed in your account settings. Responses for legal and account matters are handled separately from general queries.

Account Help Centre

Our help section covers account terms, wallet policies, and how to request a data review or account closure in line with our privacy terms.

DATA AND SECURITY

How We Handle Your Account Data

Your account data is stored securely and used only for the purposes stated in our privacy terms — account operation, payment verification, and fraud prevention. We do not sell your data to third parties. Cookies on our platform are used to keep your session active and personalise your lobby view; you can manage cookie preferences from your browser settings.

Data Retention We hold your account data for as long as your account is active. After closure, data is retained only as long as required by applicable regulations, then deleted.
Account Security Your account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers a re-verification step automatically.
Cookies and Sessions Session cookies keep you logged in across bKash and Nagad payment flows without re-entering credentials. You can clear these from your browser at any time.
Data Access Requests You can request a copy of your account data or ask us to correct inaccurate records. Submit requests through the support email listed in your account settings.

Common Questions About Our Terms

Here are the questions we hear most often about how our legal terms apply to your account, your data, and your rights as a bajibet account holder in Bangladesh.

Access and eligibility depend on your local law and the regions where our service operates. If local law permits it, our terms govern your account in full.

Open your wallet history, locate the transaction, and contact support via live chat or email within 7 days. Have your transaction reference number ready to speed up the process.

Yes. Submit a data access request through the support email in your account settings. We'll confirm receipt and provide your data in line with our retention policy.

We retain your data only as long as required by applicable regulations after account closure. After that period, your records are deleted from our active systems.

We notify you via your registered mobile number or email before major term changes take effect. Continued use of the account after notification counts as acceptance.

Session cookies are needed to keep your login and payment flow active, including during bKash and Rocket transactions. Non-essential cookies can be managed from your browser settings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.